Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Return

To be eligible for a return:

• The item must be unused, unworn, with tags, and in its original packaging
• A valid proof of purchase/receipt is required

Return Conditions

• Returns are accepted ONLY for damaged, defective, or wrong items received
• The issue must be reported within 72 hours of delivery
• The product must be sent back within 72 hours after approval

How to Start a Return

   To initiate a return, contact us at:📧 shopminimoe@gmail.com

  Once your return is approved, we will provide instructions on how and where to send    your package.

📍 Return Address:

   Minimoe

   Poyya, Thrissur – 680733

   Kerala, India

⚠️ Items sent without prior return request will not be accepted.

Damages & Issues

• Please inspect your order upon delivery.
• If the item is damaged, defective, or incorrect:Contact us immediately with clear photos + opening video.We will review and resolve the issue promptly

Non-Returnable Items

We do not accept returns for:

• Sale items
• Gift cards
• Personal care products
• Customized or special orders
• Perishable goods
• Hazardous materials

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval status
• If approved, the refund will be processed to your original payment method within 7–10 business days
• It may take additional time for your bank/payment provider to reflect the amount
• If more than 15 business days have passed after approval, please contact us at:📧 shopminimoe@gmail.com